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Intelligent Interface

The science of Interaction Management has a specific purpose: Creation of a smart interface to foster a way of working that shall deliver Good Governance. The minimum specifications it must satisfy must therefore cover not only the needs of good governance but also the needs for adoption.

The science analyzes knowledge work for synthesizing interaction. The interactive processes viz., evaluation, innovation, strategizing, etc., or their mix, are treated as collaboration on content, synthesized by a set of repeatable Actions. Norms and personnel discretion decide the Actions assembled and their order of assembly. Knowledge exchange is thus perceived as independent of the interactive process. The norms and relationships apply across departments to help anticipate:

The Document meta-data using the Knowledge Maps and any leading data;
The next Action that may be assembled to the Document's processing; and
The personnel who can satisfy the Action selected for the Document.

Figure: Smart Interface

The Figure above shows the interface. It is private and gives the message. Views provide for meaningful drill down. It presents all the Documents, viz., events, a person is involved with. Categorization for maximum focus follows automatically from Document capture and Action. The out-standing expectation like Refer, Speak, etc., identifies the Documents-in-process. Following selection of a Document, personnel select one of the Actions offered, per the norms, in the Document workspace as shown below:

Figure: Document Workspace

Actions initiate:

Transfer of accountability like move Up or Down. These Actions transfer the Token for Action and update Done to sender, viz., no expectation;
Interactions with expectations like please Speak or send Information. The To-ken is transferred and sender updated with the expectation. These interactions may be either sequential or parallel. They influence Action recipients can take;
Document operations like make Memo or add content; and
Processes that change the Document State like Cancel or Dispatch.
An Action effects coordination, collaboration and event progress by processing:
The posts or personnel to whom the Document can be routed for the next step;
The posts or personnel that can follow up on the Action;
Impact on recipient/s interface/s or Document State or databases or their mix;
Reorganization of the User's interface per the Action taken; and
Categorization of the opinion registered (same as the Document meta-data) and its relationship with the main discussion (See figure below) - it could be a sub-string.

Figure: Recording Of Collaboration on each Document

Each Action has its own set of norms. The norms are tenets of the science. They were "discovered" by hypothesizing possible combinations of Actions until all circumstances were covered and the Actions functioned in harmony. The assembly of Actions can execute any valid Document workflow as shown below:

Figure: Typical Spontaneous, Unstructured Workflow On A Document

The following illustrate the common sense and reality that founds the norms:

The Document forwarder transfers the right of Action by awarding the Token.
If an Action like 'send Information' is outstanding, the Document cannot be concluded downstream, viz., its State has to be maintained.
A Document that has been received must be linked to the archives and recorded. A Response Document has to be created for dispatch.

The norms also define logic for conflict-free replication (could be PtoP), e.g., cancellation of any upstream Action deletes the Actions assembled downstream.

The norms form the core of the science. By way of the Actions they integrate the expectations with the organization structure and the Document taxonomy. They provide the intelligence to anticipate and conduct the daily interactions from the interface. The global similarity of teamwork makes the science, its tenets and the intelligence derived universally valid . The interface harnesses technology for:

Effortless step by step conduct of Business Communication, viz., organizing contribution and the coordination of spontaneous and free form (unpredictable) interactions on each Document leading to a unique polyglot process;
Eliminating all anxiety that logically is an undesirable sequence of Actions;
Smart capture of the Document metadata and content, with historical links;
Doing work and controlling the chaotic progress of work on each Document;
Conducting pre-defined workflows where no expectations are outstanding;
Smart codification of Actions and the knowledge exchanged for continuous co-ordination, contribution, capture, corporate storage, access, and sharing;
A natural way to develop and manage content in context, with accountability;
A flexible organization structure with re-routing for re-assignments, smart se-curity for access restrictions and smart formation of professional communities;
Privacy and classification of the Documents to limit access;
Dynamic x-categorization of the interface (particularly by outstanding expecta-tion) for swift review of Action and collaboration on each pending Document;
A two level categorized Knowledge repository: Level 1 provides event history and content, and Level 2 the flow of opinion on Level 1 as shown in Fig.2; and
Intelligent replication between networked servers, and with the User's mobile computer, for comprehensive communication. Norms eliminate file sharing conflicts for anytime and anywhere working to promote the User's convenience (essential for the mobile user. Also enhances contemplation time).